The AML/CTF Policy

The administration of the dualcoin.io service, recognizing the societal danger of crimes related to money laundering and the financing of terrorist activities, adheres to a set of measures and requirements outlined by the intergovernmental organization FATF (Financial Action Task Force), the Sixth Anti-Money Laundering Directive (6AMLD), and other legislative acts aimed at combating the legalization of proceeds from criminal activities and the financing of terrorism.

The service reserves the right to:

Appoint a designated official (MLRO — Money Laundering Reporting Officer) responsible for supervisory and oversight functions in the implementation of the provisions of this Policy.


Conduct monitoring of all transactions. The administration reserves the right to facilitate the reporting of transactions of a suspicious nature to the appropriate law enforcement authorities through the designated official.


Request from the User any additional information and documents in the event they conduct suspicious transactions upon the regulators demand. (The regulator may be represented by an exchange, government institution, or any other organization with relevant legal authority.);


Suspend or terminate the Users account if there is reasonable suspicion that such User is engaged in illegal activities.

Rules and Conditions

This Policy establishes the criteria of dualcoin.io Service regarding AML/CTF risk. In order to mitigate this risk, the administration of dualcoin.io declares that the Service does not accept funds from sanctioned platforms/wallets/exchanges. Transactions from such sources may be frozen indefinitely. As a result of this provision, the Service has the right to suspend financial operations until a full investigation is conducted by the regulator (see Section 3), in cases where the AML verification of a transaction submitted by the client indicates a significant risk (overall risk assessment exceeding 50%, or the assessment includes elements of High Risk such as Dark Market, Sanctions, etc.).


Moreover, the above-mentioned list is not exhaustive, and the Responsible Officer will monitor user transactions daily to determine whether to report such transactions and consider them as suspicious or to be treated as legitimate.





Refund Terms

Refunds are processed after a thorough security check by the Service, which may include sender identification. Refunds are issued minus a commission of up to 5% of the transaction amount to cover processing expenses and facilitate the refund process.