What is the transaction processing speed?
Typically, the cryptocurrency exchange process takes between 5 to 30 minutes. The exact duration depends on the network used, blockchain conditions, trading availability, and other factors.
How to Cancel a Transaction?
Blockchain transactions are irreversible. Once funds are sent, canceling the transaction is not possible. Please carefully review payment details before sending funds.
What Happens if I Send More/Less Than Specified in the Exchange Creation?
If you send an amount greater or less than specified during exchange creation, the final amount will be adjusted according to the deposit amount.
Is It Possible to Transfer Funds from Two Different Wallets in One Exchange?
This option is not available. Our system does not support exchanging funds sent from two different wallets within a single transaction. However, you can complete the exchange by splitting it into two separate operations.
Do You Perform AML (Anti-Money Laundering) Checks?
Yes, our service conducts checks on all incoming transactions using the AML system. We also recommend checking your funds before sending them.
What is a Transaction Hash?
A hash is a unique identification code assigned to each new transaction made by users in the blockchain. Every time you make a payment, you receive a hash (or transaction identifier) displayed in your wallet. Using this combination of letters and numbers, you can view the details of that transaction in the blockchain.
Contact us anytime through the chat below. DualCoin customer support operates 24/7, including weekends, and is always ready to assist you. You can also email us at
[email protected].
